ALTIDO wants you to have a fantastic stay, and we encourage you to see this property as a home away from home. There are, however, a few points we politely ask guests to note before their arrival and throughout their stay:

Strictly no smoking, no parties, no pets

Dispose of rubbish appropriately.

Keep the property clean and tidy.

Whilst washing up and stripping the beds at check-out would be appreciated, it is by no means expected.

Quiet hours are between 10 PM and 9 AM. So please keep the noise down and respect the neighbours in the building.

Please remember to close all windows and doors when leaving.

Careful attention to the keys is extremely important. Guests are responsible for any additional costs resulting from misplaced keys or locksmith call-outs.

To ensure the safety of our current and future guests, we ask all guests to complete our online check-in form and to provide a valid form of identification.

Due to the ongoing energy crisis, the following rules apply to all properties in Italy:

Guests are obliged by Italian law to follow the rules regarding rubbish collection and recycling. The schedule is different for each city, and guests can find written instructions on the property.

Guests are obliged by Italian law to provide identification and pay the city tax before check-in. ALTIDO will not provide access if the online check-in form is not completed or the city tax is not paid.

The condominium (central) heating will work on a schedule, as imposed by Italian law, and heating cannot be adjusted. The schedule will operate as follows: 6 AM to 9 AM, 12 PM to 2 PM, and 8 PM to 11 PM.

The highest temperature allowed by Italian law for the residential sector is 19 degrees Celsius for all thermostats, both central and autonomous heating.

Please do not use more than one appliance at once. Otherwise, you may experience power outages. If this happens, guests will need to reset the fuse box. Please do not use more than one appliance at once.

Please note that if the type of check-in of the property you have booked is "Greeter", there will be extra Late Check-in Fees (note that late check-in has surcharges, payable via card/payment link before your arrival:) for check-in after 7 pm.

チェックインの際、写真付きの身分証明書とクレジットカードの提示が必要となります。特別リクエストは確約ではなく、チェックイン時の状況により利用できない場合があり、また追加料金が必要となる可能性があります。

到着予定時刻をALTIDO Dimora Palazzo Serraに事前に連絡してください。

ヘンパーティーやスタッグパーティー（男性または女性同士の独身最後のパーティー）などは禁止されています。

静かにしてほしい時間帯：22:00:00～09:00:00

滞在中にお客様によって宿泊施設に対する損害が発生した場合、宿泊施設の損害補償に関するポリシーに基づき、チェックアウト後に最大€ 250が請求される可能性があります。

営業許可番号：010025-LT-0997